Recently on xbox live while playing online with my friend (I wont disclose his account details) who has dark skin colour. While playing, he was called ginger once, then he said “how can I be ginger I’m black,” which was then followed by two people (their GTs are -Munch88- and -soldierelitez- without the hyphens) continuously calling him “N*er”. He took great offense from this due to the fact he is dark skinned and wants them to be punished for this. Is there any way that we can get them banned from xbox live for this? We have both filed a complaint against them for this and I have e-mailed Xbox live support, so I would like to know a way to get them banned for sure.
Thanks VERY much if anyone can help! Very greatly appreciated.