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Why wont my tv read the hdmi cable thats connected to my xbox one?

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We just bought the Xbox one and when we connect the HDMI cable to the console then to the TV the TV just displays a purple screen saying that there is no signal. We tried to return it to GameStop where we bought it from and they connected it in their store to two different TVs and it worked fine there so they wouldn’t take it back. We spent $800 on the damn thing and can’t get it to work! Please help if you have any ideas on what to do.

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4 COMMENTS

  1. Have you changed the Source on the TV? If you have cable or dvd then choose HDMI 2 or 3 on your remote. Also make sure the Xbox is plugged in properly, including mains lead and HDMI cable. Push everything in securely.

  2. Maybe try a different hdmi input on your tv if it has one.

    Ask to talk to a manager at game stop. As long as you are trying to return it within their return policy time frame it shouldn't be a issue.

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