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Why cant I redeem my 12 month Xbox Live Card?

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Every year I have problems doing this and I’m starting to get fed up with it. I followed the instructions on the back of the card and when I hit ‘redeem’ I keep getting a message that says “You’re signed up for this subscription, but it’s been suspended. To reinstate it, open your profile and select Account Management, Memberships, then update your payment info.”

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2 COMMENTS

  1. If there is a credit card attached to your account, and they tried and failed to charge it for your Live renewal (which usually happens automatically) then your account gets suspended and you can’t redeem any cards on it.

    You need to call Microsoft, turn off auto-renew and straighten out the payment on it, then you’ll be able to redeem the card.

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