I just went to best buy to get my Xbox 360 replaced and the customer service rep wanted to send it out to their service center. Even though I bought the replacement plan and not a service plan 1.5 ago, she said that she couldn’t replace it and it had to be sent out. A manager finally overode the system and they replaced it for me (but not for the xbox 360 slim that I wanted). On the new receipt instead of a generic replacement plan it is on specific for the 360. So my question is, did best buy drop the replacement plan on the 360s? The manager told me that they don’t replace it anymore. Is that true? Thanks!